NRAM Limited

Financial Ombudsman decision DRN4433857 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Tue Aug 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mrs S complains that NRAM plc hasn’t treated her fairly when dealing with her application to sell her property for less than she owes NRAM under her mortgage.Mortgage administration

Mrs S also complained that NRAM’s staff didn’t return calls as agreed and gave her misinformation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4433857.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.