NRAM Limited

Financial Ombudsman decision DRN4431014 Upheld

Upheldoutcome, as published by the Ombudsman

£1,125redress stated in the decision

Mon Oct 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr and Mrs R paid the interest on their mortgage to NRAM. DWP then paid the interest payments from June to December 2014 of £1,954.68 to NRAM and Mr and Mrs R want this money refunded.Mortgage administration

Separately, NRAM has agreed that it could have communicated better with Mr and Mrs R when this problem arose and when it dealt with the complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4431014.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.