Black Horse Limited
Financial Ombudsman decision DRN4413408 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu May 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Miss M complains that Black Horse Limited has failed to tell her whether any charges have been added to her account with it.Charges and fees
Black Horse failed to respond to her until August 2014.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4413408.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.