Society of Lloyd's
Financial Ombudsman decision DRN4408521 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Wed Mar 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Nationwide Building Society delayed giving them an appointment so that they could change their fixed rate mortgage productMortgage administration
some of the service it provided to Mr and Mrs E was below its normal standardService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4408521.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.