Bank of Scotland Plc

Financial Ombudsman decision DRN4407887 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Payment delayed or failed

In the Ombudsman’s words

One of Mr Q’s main worries is that he’s had information put on his credit file as a result of what’s happened.Credit file reporting

Halifax mistakenly took back a payment it had made to Mr Q’s account with another lender.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4407887.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.