Payplan Limited

Financial Ombudsman decision DRN4407008 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Aug 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Payplan could not stop the creditors from adding interest and charges to Miss C’s debts.Charges and fees

It could however have done more to ensure that the information it held was accurate, and made it clearer when interest and charges were added.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4407008.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.