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National Westminster Bank Plc
Financial Ombudsman decision DRN4405327 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
stopped an online transaction he’d made due to a fraud security checkUnauthorised transaction
He also complained about the customer service he’d received when speaking to NatWest after this had happenedComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4405327.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.