HSBC Bank plc

Financial Ombudsman decision DRN4399399 Upheld

Upheldoutcome, as published by the Ombudsman

£3,179redress stated in the decision

Mon Jun 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

HSBC has accepted that they should not have debited £3,179.49 from the account when the person who wrote the cheque tried to cancel it.Charges and fees

HSBC has accepted that their communication hasn’t always met a high standard. For example they took four months to answer Mr B’s son’s formal complaint and provide him referral rights to our service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4399399.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.