Cheltenham & Gloucester plc

Financial Ombudsman decision DRN4397710 Not upheld

Not upheldoutcome, as published by the Ombudsman

£375redress stated in the decision

Mon Nov 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Ms P complains that Cheltenham & Gloucester Plc (“C&G”) would not transfer her mortgage to an interest only basis when she fell into financial difficulty.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4397710.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.