TSB Bank plc

Financial Ombudsman decision DRN4395843 Not upheld

Not upheldoutcome, as published by the Ombudsman

£486redress stated in the decision

Mon Mar 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

waive any charges Mr F has incurred in relation to the returned direct debit and 2 cheques.Charges and fees

I haven’t seen any evidence that TSB told Mr F that any surplus money over and above the amount used to clear his overdraft would be repaid to his loan account.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4395843.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.