Firms › Kensington Mortgage Company Limited ›

Kensington Mortgage Company Limited

Financial Ombudsman decision DRN4393894 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

I can’t say that it’s unfair for Kensington to seek to take legal action, particularly as the contact notes show it assessed Mr and Mrs G’s ability to repay.Treatment in financial difficulty

Mr and Mrs G complain that Kensington Mortgage Company Limited acted unfairly when threatening repossession proceedings. They want a fair redemption figure to end the mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4393894.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.