HSBC Bank plc

Financial Ombudsman decision DRN4388725 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Oct 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

remove all interest and charges that have been applied to Ms G’s account since she first contacted HSBC about repayment of her accountCharges and fees

Ms G also complains about the poor service she’s received from HSBC – harassing phone calls early in the morning and late into the evening; mispronunciation of her nameService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4388725.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.