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Barclays Bank UK PLC
Financial Ombudsman decision DRN4366330 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mrs H complains that Tesco Personal Finance plc, trading as Tesco Bank, will not pay her compensation as a result of her and her husband being unable to take a tour when on a holiday that they paid for using their Tesco Bank credit card.Card dispute or chargeback
Tesco Bank accepts that there have been delays in it dealing with Mrs H’s complaint. It has paid her £60 compensation for the delay.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4366330.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.