National Westminster Bank Plc

Financial Ombudsman decision DRN4356177 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

complain that National Westminster Bank Plc mis-sold an interest only mortgage to themProduct mis-sold

treated them unfairly when the term of the mortgage came to an endMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4356177.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.