AIB Group (UK) Plc
Financial Ombudsman decision DRN4355818 Upheld
Upheldoutcome, as published by the Ombudsman
£11,333redress stated in the decision
Mon May 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs H, who is represented by a claims management company, (CMC) complains that AIB Group (UK) Plc, trading as Saga, has unfairly declined a refund under Section 75 of the Consumer Credit Act 1974.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4355818.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.