Santander UK Plc
Financial Ombudsman decision DRN4346338 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Feb 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mr H complains that Santander UK plc has taken duplicate monthly payments for his credit card account.Unauthorised transaction
He also complains that the bank lost a cheque for £132.25 and used threatening language about his credit rating in its letters to him.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4346338.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.