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Home Retail Group Card Services Limited

Financial Ombudsman decision DRN4335215 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Mr V complains that Home Retail Group Card Services Limited, trading as Argos Card (“HRG”), is unfairly pursuing him for interest and charges on a debt.Charges and fees

Remove any adverse information added to Mr V’s credit file in relation to account **3;Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4335215.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.