Advantage Finance Limited

Financial Ombudsman decision DRN4333723 Upheld

Upheldoutcome, as published by the Ombudsman

£1,500redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Ms D complains that Advantage Finance Limited failed to respond to her financial difficulties positively and sympathetically.Treatment in financial difficulty

it charged Ms D interest on the debt between January 2011 and August 2012.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4333723.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.