NRAM Limited

Financial Ombudsman decision DRN4332879 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Mrs C’s complaint is about the interest-only mortgage she holds with NRAM plc. She is unhappy that NRAM has refused to extend the term of her mortgage due to her age.Mortgage administration

I do not consider that is fair or reasonable for NRAM to place a vulnerable pensioner in a position of having to sell her home in order for it to recoup the money it lent her.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4332879.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.