Yorkshire Building Society

Financial Ombudsman decision DRN4321309 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Wed Jul 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

complain about the poor service they say they got from Yorkshire Building Society when they tried to obtain information about porting their mortgage.Mortgage administration

Mr and Mrs E said that this was not what they expected and wanted to reconsider. But Yorkshire went ahead and processed the mortgage. Mr and Mrs E said that there were other problems with Yorkshire’s service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4321309.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.