Bank of Scotland Plc

Financial Ombudsman decision DRN4304092 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Jun 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Our investigator didn’t think this complaint should be upheld, as he thought the compensation Halifax had already paid for its mistakes was fair.Complaint handling

Halifax accepts that it made a number of mistakes. It didn’t change Mrs C’s address on its credit card systemService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4304092.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.