NewDay Ltd

Financial Ombudsman decision DRN4303776 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Sat Nov 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

I consider that the number of calls made to Mr D during that period will have caused him distress and inconvenience. So I find that it would be fair and reasonable for NewDay to pay £200 to Mr D to compensate him for that distress and inconvenience.Treatment in financial difficulty

He's also complained about NewDay’s online messaging system.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4303776.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.