Yorkshire Building Society

Financial Ombudsman decision DRN4302172 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Jul 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr S complains about the service he received from Yorkshire Building Society (trading as Chelsea Building Society) when he applied for a mortgage.Mortgage administration

Chelsea has agreed that there were some service failures. It agrees that it failed to call Mr S back on a couple of occasions, and that his complaint in March 2014 was not dealt with.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4302172.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.