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John Lewis Financial Services Limited
Financial Ombudsman decision DRN4296755 Upheld
Upheldoutcome, as published by the Ombudsman
£800redress stated in the decision
Mon Apr 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
A chargeback claim was made in May 2013Card dispute or chargeback
Ms J and Mrs K complain that John Lewis Financial Services Limited will not pay them compensation for its delay in dealing with their complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4296755.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.