Santander UK Plc
Financial Ombudsman decision DRN4290869 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Bereavement and power of attorney
In the Ombudsman’s words
decision to accept information about, and then to close the accounts of, the late Mr C from a third party.Account closed or refused
The estate of Mr C complains about Santander UK Plc (“Santander”) regarding Santander’s decision to accept information about, and then to close the accounts of, the late Mr C from a third party.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4290869.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.