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Katsea Financial Solutions Limited

Financial Ombudsman decision DRN4289396 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

refused to refund the £49.99 she had paid to themCharges and fees

They have failed to do so even though they have told us on various occasions that they wouldComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4289396.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.