Firms › Tesco Personal Finance Limited ›
Tesco Personal Finance Limited
Financial Ombudsman decision DRN4287776 Upheld
Upheldoutcome, as published by the Ombudsman
£391redress stated in the decision
Mon Mar 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mrs D has complained that Tesco Personal Finance plc, trading as Tesco Bank, has not accepted her claim for a refund of the costs of an awning she bought with her Tesco credit card.Card dispute or chargeback
I subsequently told them that I believe that they have not managed this complaint well.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4287776.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.