NRAM Limited

Financial Ombudsman decision DRN4282091 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Wed Jul 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr W complains that his mortgage lender, NRAM Limited, hasn’t done enough to help him while he’s been having financial difficulties.Treatment in financial difficulty

refund all arrears management fees, and interest charged upon them, from 1 June 2017 to the date Mr W accepts my final decisionCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4282091.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.