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Express Gifts Limited
Financial Ombudsman decision DRN4278411 Upheld
Upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Thu Jan 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I don’t think the level of service he has received from Ace in trying to get this matter resolved was satisfactory.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4278411.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.