Santander Cards UK Limited

Financial Ombudsman decision DRN4276569 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu May 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Santander Cards agreed to refund interest to Mr T’s account. But when it did so the account balance was incorrectly reduced to zero.Charges and fees

Santander Cards has not been able to provide information on this matter in a reasonable timeComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4276569.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.