Just Retirement Limited

Financial Ombudsman decision DRN4273346 Not upheld

Not upheldoutcome, as published by the Ombudsman

£336redress stated in the decision

Tue Apr 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

they consider JRL acted unreasonably and in bad faith by refusing to allow them to move their equity release mortgage to a new property.Mortgage administration

JRL also agreed to refund the £336 cost of the structural report commissioned by Mr and Mrs B.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4273346.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.