Halifax Limited

Financial Ombudsman decision DRN4272567 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mr R complains that, in October 2016, Bank of Scotland Plc, trading as Halifax, changed the interest rate payable on his mortgage without his consent.Interest and rates

Mr R’s also unhappy that he’s still listed on the mortgage, as he thought he’d been removed from it in 2014.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4272567.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.