Nationwide Building Society

Financial Ombudsman decision DRN4267560 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Aug 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Debited his account with card transactions that had been declined.Unauthorised transaction

Failed to tell him that his account was overdrawn and his credit file was affected.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4267560.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.