Bank of Scotland Plc

Financial Ombudsman decision DRN4267377 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun May 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Ms M complains that Bank of Scotland plc didn’t make a refund when she raised a direct debit indemnity.Payment delayed or failed

Ms M didn’t agree. She said (in relation to the direct debit indemnity) that the call handler had promised on two separate occasions that funds would be credited immediately.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4267377.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.