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Tesco Personal Finance Limited
Financial Ombudsman decision DRN4264062 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Mon Jan 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Ms H has complained that Tesco Personal Finance PLC allowed an insurance payment to be taken from a closed credit card account.Account closed or refused
Ms H is also unhappy that Tesco didn’t do all it could to rectify the situation once she alerted them of the transaction.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4264062.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.