Firms › Kensington Mortgage Company Limited ›
Kensington Mortgage Company Limited
Financial Ombudsman decision DRN4260626 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Sat Jul 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Kensington Mortgage Company Limited acted unfairly and unreasonably by changing the due date to pay their mortgage without telling themMortgage administration
a clear explanation of what was happening wasn’t provided for about four monthsComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4260626.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.