Arrow Global Limited

Financial Ombudsman decision DRN4259963 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Nov 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

Arrow should remove any adverse information that might’ve been recorded on Mr S’s credit file about the accountCredit file reporting

it seems that the credit account was fraudulently set up in Mr S’ nameProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4259963.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.