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Bank of Scotland Plc

Financial Ombudsman decision DRN4249956 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Bereavement and power of attorney

In the Ombudsman’s words

In February 2016, Mr V attended the bank’s branch office to set up third party access on his mother’s account.Identity checks and access

Mr V complains that Bank of Scotland plc asked him to get a power of attorney for his mother’s account to access her money.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4249956.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.