Vanquis Bank Limited

Financial Ombudsman decision DRN4245483 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr R complains that Vanquis Bank Limited is holding him responsible for six online credit card transactions he says he didn’t make or authorise.Unauthorised transaction

Mr R also complains about the customer service he received from the bank. Our adjudicator noted that the bank took nearly three months to complete its investigation into what happened.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4245483.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.