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MARKS AND SPENCER FINANCIAL SERVICES PLC
Financial Ombudsman decision DRN4232111 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Oct 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Mrs C also says when she received the tickets, she realised the face value of the tickets were around £65 each and not the £250 she’d paid for each ticket. So, Mrs C has asked for a refund of the difference between the face value price and the price she paid per ticket as she feels she’s been a victim of fraud.APP scam refund refused
Mrs C complains that Marks & Spencer Financial Services Plc T/A M&S Bank won’t refund a payment made on her credit card to a secondary ticket selling websiteCard dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4232111.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.