Nationwide Building Society

Financial Ombudsman decision DRN4227961 Upheld

Upheldoutcome, as published by the Ombudsman

£2,600redress stated in the decision

Sun Jul 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Nationwide said that this was declined because of information on Mrs D’s credit fileCredit file reporting

errors were made by their representatives because incorrect figures were used for overtime pay and that they also used income from Mrs D’s P60 instead of her payslipsMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4227961.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.