Firms › Cabot Financial (Europe) Limited ›

Cabot Financial (Europe) Limited

Financial Ombudsman decision DRN4222190 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr R complains about Cabot Financial (Europe) Limited pursuing him for a credit card debt which he does not recognise. He says that the account was opened fraudulently.Unauthorised transaction

I am also satisfied that Mr R’s complaint could have been handled better. It is clear there were some delays in Cabot providing responses and failures to acknowledge his correspondence.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4222190.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.