Lloyds Bank PLC

Financial Ombudsman decision DRN4219029 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,220redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Mrs D, on behalf of Mr C, complains that Lloyds Bank plc (previously Lloyds TSB Bank plc) will not reimburse money he has lost from his current account as a result of him being the victim of a scamAPP scam refund refused

I am not entirely satisfied Lloyds should have closed his account with immediate effect.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4219029.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.