TSB Bank plc

Financial Ombudsman decision DRN4217990 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

TSB Bank Plc wouldn’t allow him to withdraw the amount of money he wanted from his account.Funds blocked or frozen

He also complains about the way in which he was treated by TSB staff and the length of time he waited to see a manager about what happened.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4217990.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.