Lloyds TSB Bank Plc
Financial Ombudsman decision DRN4214304 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£230redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
Mrs H complains that Lloyds TSB Bank plc did not cancel her Continuous Payment Authorities (CPA) when requested to do so and that this caused her account to go over its overdraft limit. She wants all charges refundedCharges and fees
She wants all charges refunded and her credit file amended.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4214304.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.