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Tesco Personal Finance Limited
Financial Ombudsman decision DRN4214295 Upheld
Upheldoutcome, as published by the Ombudsman
£240redress stated in the decision
Sat Apr 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr G complains that Tesco Personal Finance PLC refused to process an application for “chargeback “in respect of services that he says he paid for but were not supplied.Card dispute or chargeback
Tesco said it accepted there had been errors and delays. And that it had failed to get back in touch with Mr G.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4214295.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.