Sainsbury's Bank Plc

Financial Ombudsman decision DRN4209867 Upheld

Upheldoutcome, as published by the Ombudsman

£220redress stated in the decision

Sat Nov 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access

In the Ombudsman’s words

Mr H said that Sainsbury’s has now locked his account, and he can’t close it without supplying a certified copy of his passport.Funds blocked or frozen

Mr H complains about the security procedures put in place by Sainsbury’s Bank Plc.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4209867.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.