Santander UK Plc
Financial Ombudsman decision DRN4208865 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jan 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Miss H complained because Santander UK Plc sent her mortgage account to solicitors.Treatment in financial difficulty
She wants her mortgage to be taken back from solicitors, and the related fees refunded.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4208865.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.