Next Retail Limited
Financial Ombudsman decision DRN4207557 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Mrs J complains that Next Retail Limited did not refund her for items that she returned and that it pursued her for payment when it knew she was in hospital.Treatment in financial difficulty
Next agreed to write off the outstanding balance and remove all late payments from her credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4207557.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.