HSBC UK Bank Plc
Financial Ombudsman decision DRN4200562 Upheld
Upheldoutcome, as published by the Ombudsman
£2,218redress stated in the decision
Thu Aug 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mr R’s credit card was used for some fraudulent transactionsCard dispute or chargeback
pay Mr R £200 for the poor service receivedService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN4200562.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.